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Through your use of the austraw.com.au website, you are stating your agreement to all of the terms and conditions of use found in our Terms and Conditions.

Conditions of use
Please take few minutes to read the below information about the legal terms and conditions that apply to your use of the Austraw website and any services or products that you order from us. If you don't agree to these terms and conditions please do not use our website.

Acceptance
By using this website you are bound by these terms and conditions which form a legally binding contract between you and Austraw Pty Ltd ABN 55 168 789 535.

Privacy Policy
Your privacy is very important to us and we will always act to protect your information. Please note that by agreeing to these terms and conditions you will be deemed also to have read, understood and agreed to our privacy policy in its whole.

Use of this website
You may only use this website for lawful purposes and will not use it in a way that violates the rights of any third party.
You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose.
Unless you have prior consent you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website.
If you're a corporate customer and would like to use any content, photography or logos contained within this site for corporate purposes please contact austraw or call 07 3888 0566 Monday to Friday between 8.30am and 4.00pm AEST.

Copyright, trade marks and ownership of rights
The copyright, trade marks and other intellectual property rights contained within this site are owned by or licensed to Austraw Pty Ltd ABN 55 168 789 535 and unless authorised, the use or misuse of them is forbidden.

Spam
Under no circumstance will we deliberately send you an electronic message without your consent.
Links to third-party sites and other websites
There are links on this site to other websites that may be of interest to you. Please note that Austraw is not responsible for the information contained on those websites. Each site have their own terms and conditions that you should familiarise yourself with. We will not be liable for any damage caused by use of those websites.
Damage to computer or other device
We will take reasonable care in ensuring that our website is free from viruses or other dangerous content, however cannot guarantee that use of this website will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.

Online shopping
When placing information onto our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, what you see will vary depending on your monitor and computer equipment. We cannot guarantee that the product images are an exact representation of the actual products. If you're unhappy with your purchase, please review our returns policy.

Orders
We reserve the right to accept or reject an order for any reason due to unavailability of product; an error in the price, image or the product description or error in your order. We only deliver orders to mainland Australia and Tasmania. Contact us directly to enquire about all other destinations.
We reserve the right to contact you for verification purposes before we allow your order to be dispatched.

Product availability
We will use our best endeavours to ensure products ordered are available for delivery, and in most cases will notify you where a product is unavailable prior to you completing your order. In some cases this is not possible and we may need to reject an order you have placed for a product where we establish that it is unavailable for delivery. In such cases, we will refund in full all amounts you have in respect of such unavailable product.

Variation of products and price
Austraw may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full. Product availability and product prices may vary between Austraws distributors stores and those found on this website.

Delivery
A standard fee per delivery and re-delivery will apply. The delivery fee is is non-refundable unless the goods fail to comply with the consumer guarantee provisions of the Australian Consumer Law.
We will be using several different carriers for all of our shipping needs and will only deliver to addresses within Australia. All orders will be shipped from our Warehouse within one to five business days. Delivery lead time will vary depending on your location.
Please note that our carrier companies Delivery Policies or zone restrictions may apply to selected areas. Where street delivery is not always possible, you will receive notification or a calling card will be left.
We will make every attempt to deliver goods within the estimated timeframe however please beware that delays may occur due to unforeseen circumstances or factors that are beyond our control.

Returns
Please refer to our Returns Policy.

Payment
All orders are calculated in Australian Dollars (AUD). You must pay for your products purchased on this website at the time of placing an order. All payment will be made through the Pay Pal Gateway.
We will always act to protect the details of your payment and purchase however in the absence of negligence, Austraw will not be responsible for any loss or damage that you may suffer if a third party acquires unauthorised access to data that you have provided to us when ordering from our website.
Our servers will help secure your personal information with up-to-date firewalls and encryption techniques during the ordering and purchase process.

Damaged products
Please refer to our Returns Policy.

Cancelling an order
You can cancel your online order provided that it has not been dispatched. Please contact us for more details. We will attempt to cancel your order without delay however occasionally it may not be possible to stop an order from being dispatched.
If your order has been dispatched please refer to our Returns Policy.

Password and account security
It is your responsibility in maintaining the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer ensure that you logout of your account at the end of each session.
If you believe that there has been a security breach or misuse of your password or account, please let us know immediately.
Austraw will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.

Website changes
We may change or update this website and the terms and conditions at any time by giving you notice as outlined below. Your use of this website after notice will constitute your deemed acceptance of such changes. Website unavailabilityWe will not accept responsibility if this site is unavailable to you as a result of computer downtime, malfunction or other factor's beyond our control.

Correction of errors
Occasionally there may be content on this website that contains typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. In this circumstance, we have the right to amend any typographical errors, inaccuracies or oversights and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted.
If you believe that there is a typographical error, inaccuracy or oversight on this website please contact us at sales@austraw.com.au.

TerminationIf you breach these terms and conditions, we reserve the right to immediately suspend, terminate or limit your access to this site.

Disclaimer/Limitation of Liability
Your use of this website is at your own discretion. Austraw Pty Ltd
(i) makes no warranties or representations about this website or any of the content;
(ii) accepts no responsibility for any loss suffered by you or anyone else in connection with the use of this website or content and;
(iii) does not guarantee that this website will not cause damage or is free from viruses or any other defects or errors.
We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website or the content contained within it. Where liability cannot be excluded, any liability incurred by Austraw in relation to the use of this website or the content, is limited as provided under the Australian Consumer Law.
We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on an external site. Any concerns regarding an external link, should be directed to its responsible site administrator or webmaster.

Governing law
Austraw operates this website from its office in Queensland. The laws of the State of Queensland govern these Terms and Conditions.

Comments, feedback and other
We're always happy to hear from you and welcome your comments, suggestions or feedback. Please drop us a line at sales@austraw.com.au.

Legal Capacity To Transact
Should you be under the age of eighteen (18) years, you are not able to place orders with us. By accepting these Terms of Use, you acknowledge that you are over the age of eighteen (18) years.
Should we incur any damage or loss as a result of a transaction entered into by a minor, we reserve the right to seek compensation for said damage or loss from the parents or guardians of the minor who caused any order(s) to be placed with us.

Data Integrity
Ordering products from Austraw Online is designed to be as simple as possible, while still providing security and privacy for all your details. You can pay for goods using a credit card via paypal, or paypal account. No credit card information is stored with Austraw.

Cookies
When you interact with us on the internet, our system automatically sends you a 'cookie'. A cookie is a small amount of information sent from a web server to your computer, electronic tablet or smart phone that enables your device to be recognised. It is used to handle your internet sessions on that device and contains a unique identifier.Other information stored by the cookie includes website traffic data. This data is not used to identify individual details. We only collate the data into anonymous results in order to evaluate and improve our internet and shopping service for our customers.

Email and SMS Subscription Lists
We currently have an electronic Direct Marketing (eDM) email list which provides marketing offers to subscribers. If you elect to subscribe to our eDM, these services will be provided to you to communicate product information, special events and offers. We also use search engine and social media sites to make marketing offers which may be of interest to you. Our marketing subscription list is an 'opt in' system. eNEWS You may unsubscribe easily by clicking on the unsubscribe link that appears in all of our marketing communications to you. Spam
We will never knowingly send you electronic messages without your consent. For more information on the Spam Act 2003, please visit
If you are listed on one or more of our Direct Marketing email lists you can opt out at any time. You can unsubscribe by using the 'unsubscribe' options contained in our emails.

Data security

We take active steps to protect the personal information we hold against loss, unauthorised access or use, modification or disclosure, and against other misuse.
When the personal information that we collect is no longer required, we destroy, delete or de-identify it in a secure manner. We use personal information to better understand our customers' interests and needs, to complete purchase transactions and to offer an ever improving quality range of amazing products.

How We Collect InformationAs much as possible we collect information directly from our customers. We do this in a number of ways, including when you provide us with personal information over the phone or through personal mobile computing devices, like smart phones and tablets;
fill out application forms; or submit your personal details through our website. Using Personal InformationWe use personal information to better understand our customers' interests and needs, to complete purchase transactions and to offer an ever improving quality range of amazing products.
We use personal information in the following ways Provide, deliver, source, administer, improve and personalise our products and services;
Process payments and provide refunds and discounts; Carry out product investigations, data processing, data analysis, business consulting, auditing, archiving, printing, delivery and mailing services;
Provide more relevant marketing offers through direct marketing, database compilation, market research, data analysis and segmentation, and the processing or creation of other marketing information;
Personalising our customers shopping experience;
Communicating with our customers, including product recalls and responding to queries and complaints;
Fraud prevention, including services regarding the protection of our customers' information, eg. credit card information;
Develop and expand our operations to better suit our customers'
Maintaining and keeping our customers information current and as accurate as possible

Disclosure

We do not disclose personal information to third parties unless we are permitted to do so by law or you have given us your consent to do so. Third parties we may disclose personal information to include:
Our related companies, printers and suppliers. Our service providers including IT service providers, major delivery companies, advertising and marketing service providers, mail houses and third party fulfilment contractors; and. Our professional advisors including our accountants, auditors and lawyers;
Payment system operators and financial institutions; and
Government agencies.
Some of our service providers provide services to us entirely or partly from overseas locations and we may in order to receive those services occasionally transfer personal information overseas, predominantly to Indonesia and the Asia Pacific Region, including where we need to comply with foreign legal or regulatory requirements; or
an international payment has been made.